Cot Sheets - Koala Family
Shipping & Returns
Shipping & Returns
FREE SHIPPING on all Australian orders over $100.
For orders under $100:
- $10.99 flat rate Standard Shipping
- $15.99 flat rate Express Shipping
Estimated delivery time is 2-9 business days.
NEW ZEALAND: All Orders from New Zealand will incur a Standard Shipping rate of AUD15 and Express Shipping of AUD20
USA and UK: All Orders from USA and UK will incur a Standard Shipping rate of AUD20 and Express Shipping of AUD35
Rest of the World: All Orders from other countries will incur a Standard Shipping rate of AUD35 and Express Shipping of AUD50
Please note that all international customers are responsible for the customs rates within their own country. Depending on the destination some International orders may incur an additional customs duties/tax fee payable by the receiver. Please be mindful of this if purchasing as a gift.
We cannot mark international orders as a gift or lower value in attempt to bypass or reduce any customs fees.
For further information, please contact your local customs office.
Please note we cannot be held responsible for lost mail however we will do our upmost to ensure that your items are delivered as soon as possible with a reliable carrier.
For any delivery enquiries please contact us at firstname.lastname@example.org
Please note that we cannot accept any responsibility for delays whilst in transit.
We hope that you enjoy your purchase, however, if you wish to return or exchange item/s from your order we will happily assist by providing you with an exchange or refund. All returns to be refunded or exchanged must be received within 30 days of receiving your order. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Goods must be in their original condition with the tags attached including original packaging. No refunds will be given for change of mind or gift orders; these can be exchanged within 14 days
Please email us on email@example.com first and we will give you an address for returns.
Please note that return postage will not be reimbursed, however, we will send the replacement item/s free of charge. It is your responsibility to select a return postage option which includes tracking as we cannot take responsibility for parcels that do not arrive. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If the requested exchange items are unavailable or further payment is required we will contact you. To avoid disappointment, we recommend placing another order online and requesting a refund for the returned goods.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Goods Received in Error
If you believe you have received an item that differs to what you ordered please contact us at email@example.com. We will arrange for this to be returned to us and for the correct item/s to be sent.
Damaged or Faulty Goods
Subject to proof of purchase, we are happy to provide an exchange or refund on any product purchased directly from us exhibiting a genuine manufacturing fault, being unfit for the product intended purpose, significantly different from what was shown to you or in breach of manufacturer’s warranties or consumers guarantees.
If you believe you have received a faulty item please contact us at firstname.lastname@example.org. The faulty item should be returned to us for assessment and if deemed to be a fault in the manufacture of the garment we will offer you a replacement or credit including postage.
If the item is assessed and is not deemed to be a fault in the manufacture of the garment, we will return the item/s to you. Please note that we will only accept returns originally purchased online. Faulty goods bought from a stockist should be returned to the stockist.
Our size guide includes height and weight measurements as age is often not a best indication of size.
Wash before first use
Cold gentle machine wash with like colours
Do not bleach
Do not soak
Do not tumble dry
Warm iron on reverse side
Do not dry clean
Free EXPRESS shipping for orders over $80
30-Day, No Hassle, Returns Policy
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